Booking
How do I cancel a booking?
How do I cancel a booking?
To amend or cancel a direct booking (made via YOTEL.com or through our Customer Service Representatives), please visit your My Account page or contact the hotel directly.
Hotel contact details to be found in the Location section for each hotel.
You will need your booking reference number and the email address used to make the booking.
Fees and Taxes explained
Fees and Taxes explained
Our mandatory $25 facility fee includes a range of on-site and off-site amenities designed to perk up your trip. View more details here.
What are your cancellation policies?
What are your cancellation policies?
Cancellation options vary depending on the rate which has been booked:
| Rate | Cancellation Terms |
| YOTEL member | Join the YOTEL Club when you book. Flexible modification and cancellation. Cancel free of charge up to 3pm the day before your check-in date |
| Flexible | Flexible modification and cancellation. Cancel free of charge up to 3pm the day prior to your check-in date |
Other promotional rates may have different payment and cancellation conditions.
If I have questions about my invoice, who do I speak to?
If I have questions about my invoice, who do I speak to?
Mission Control on Ground Level can answer any questions you have about your invoice. Already checked out? Call us on +1 617 377 4747.
Do you offer special group rates?
Do you offer special group rates?
Contact our team to find out more about group, corporate or wedding stays:
Phone +1 617 377 4606
Email: [email protected]
Wie kann ich eine Buchung ändern, die ich über ein Drittunternehmen gemacht habe?
Wie kann ich eine Buchung ändern, die ich über ein Drittunternehmen gemacht habe?
Wende dich dafür an das Unternehmen, bei dem du die Buchung vorgenommen hast.