FAQ | YOTEL

Fees and Taxes explained

City, state and local tax is added to your booking. Additionally, the mandatory $35 facility fee includes benefits designed to perk up your trip, including:

- Hi speed WiFi in all guest rooms and common areas
- Local and domestic long distance phone calls
- In-room, laptop sized safe
- In-room mobile casting on all guest room TVs
- $5 discount per person off Speedboat Thriller Tours from Bayside Marketplace
- $10 discount when spending $50 at the Hard Rock Cafe located at Bayside Marketplace
- Two (2) beach chairs daily in the heart of South Beach at the Boucher Brother’s station located at 5^th Street and Ocean Drive
- Complimentary transportation to Bayside Marketplace or Brightline station. Available 5pm - 9pm daily, on a first-come, first-served basis at a maximum of three guests per ride.

How do I cancel a booking and what is your policy?

Cancellation options vary depending on the rate which has been booked:

Rates	Payment terms	Cancellation Terms
YOTEL member	Pay at the hotel	Join Club@YOTEL when you book. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date

Other promotional rates may have different payment and cancellation conditions.

Do you offer special group rates?

Contact our team to find out more about group or corporate stays:

Phone: +1 786 785 5700

Email: [email protected]

Wie kann ich eine Buchung ändern, die ich über ein Drittunternehmen gemacht habe?

Wende dich dafür an das Unternehmen, bei dem du die Buchung vorgenommen hast.