Reservas
What are your cancellation policies?
What are your cancellation policies?
Cancellation options vary depending on the rate which has been booked:
| Rate | Cancellation Terms |
| YOTEL member | Join the YOTEL Club when you book. Flexible modification and cancellation. Cancel free of charge up to 3pm the day before your check-in date |
| Flexible | Flexible modification and cancellation. Cancel free of charge up to 3 days prior to your check-in date |
| Retails | Flexible modification and cancellation. Cancel free of charge1 day prior to your check-in date |
| Breakfast included | Daily breakfast is included for each guest. Flexible modification and cancellation. |
Other promotional rates may have different payment and cancellation conditions.
How do I cancel a booking?
How do I cancel a booking?
To amend or cancel a direct booking (made via YOTEL.com or through our Customer Service Representatives), please visit your My Account page or contact the hotel directly.
Hotel contact details to be found in the Location section for each hotel.
You will need your booking reference number and the email address used to make the booking.
Fees and Taxes explained
Fees and Taxes explained
Facility Fee: Our mandatory $39.50 facility fee includes a range of on-site and off-site amenities designed to perk up your trip. View more details here.
If I have questions about my invoice, who do I speak to?
If I have questions about my invoice, who do I speak to?
Mission Control can answer any questions you have about your invoice. Already checked out? Call us on +1 646 449 7700.
Do you offer special group rates?
Do you offer special group rates?
Contact our team to find out more about group, corporate or wedding stays:
Phone: +1 646 449 7767
Email: [email protected]
How do I amend a booking made through a third party website?
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.